Order Cancellation Policy
To cancel an order you have placed with RCH Visions, you must contact customer support by email (fchvisions@gmail.com) or by phone (16174533930). Every effort will be made to accommodate the cancellation of your order as long as it has not yet shipped. When contacting customer support to cancel an order, please be ready to provide your name, the order number, and your contact information. Please note that if the item has shipped, the order cannot be canceled. In this case, you can request to return the item for a refund.
Shipping is always FREE
A confirmation email is sent once the item leaves our warehouse. This email will not only confirm that the item has left our warehouse, but will also provide the UPS tracking number for your item along with an estimated delivery date (according to UPS, and based on the shipping method you selected).
IMPORTANT: As inventory fluctuates hourly, an item indicated as “instock” when you place your order may, in fact, be outofstock. In this event, we make every effort to contact you by email immediately to notify you that your order will be placed on backorder. The email will also provide you with information on how to cancel the order if you would prefer not to wait for the item to be in stock again
Return Policy
Every product you buy from RCH Visions comes with a 30 day limited warranty. The warranty applies to products that have been confirmed as defective, which may be repaired or replaced (at our sole discretion). For assistance or to exchange a defective product, please call or TEXT support at 16174533930.
REFUNDS
If an order doesn’t arrive or it doesn’t match the description, we’ll reimburse the full cost of eligible purchases plus original shipping.
If an item you didn't order is shipped in error, keep it as our gift to you at no charge.
PROTECT YOURSELF
We work to protect you
With PayPal, you’re protected from checkout to delivery. They spot problems before they happen with the latest anti-fraud technology. Your financial info is never given to us. If something goes wrong with your order, your eligible transactions will be fully reimbursed.
Dispute resolution
If there’s a problem with a transaction, we’ll put a hold on the funds until the issue is resolved. We investigate and stay involved every step of the way.
You're Protected If:
1. You were charged for something you didn't purchase.
This may mean someone has used your PayPal account without your knowledge or approval. Report it within 60 days and PayPal will investigate. You will be covered by our $0 Liability for Eligible Unauthorized Transactions program.
2. Your order never arrives.
All you have to do is log in to your account and open a dispute to get the refund process started. If you made the purchase on eBay, start here instead.
3. Your order arrives, but it's significantly different than it was described.
There are a variety of scenarios that meet this condition, for instance:
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You received a completely different item. Example: You purchased a book, but received a DVD.
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The item is missing parts or features, and this was not disclosed. Example: The listing said batteries included, but they weren't.
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You purchased a specific quantity of an item, but received the wrong amount. Example: You purchased five pairs of fuzzy dice and only received four.
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The item was damaged en route to its destination. Example: You bought a beautiful antique lamp, and it arrived in pieces.
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You received a counterfeit version of the item.Example: You purchased a Rolex, but received a Faux-Lex.
